Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT a guarantee.

For Domestic/Australian orders: Please allow  5 to 10 days for delivery in these times.

For the health and safety of delivery services, no parcels will require a signature on delivery. Please select a secure address when placing your order.

DOMESTIC (Australia)

Currently we offer FREE  shipping Australia wide on any orders over $100.00. All orders under $100.00 has a flat shipping rate of $10.00 Australia wide.

We ship with Sendle Couriers, you will receive email/text updates on your parcels progress as well as a reminder the day your parcel is due to arrive. It will also require a signature on delivery. For this reason, we do not take responsibility for any orders that are returned to us because of customers not collecting their parcel.

Shipping times

2-6 Business Days  (with tracking and signature)

RESPONSIBILITY FOR SECURE ADDRESSES & COLLECTION OF PARCELS

Our shipping service does not require a signature at the moment due to COVD-19. The courier will leave your order at the front door, letterbox, or secure location. Once the parcel has been delivered to your shipping address Aussie Eco products takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or your address is not safe to have a parcel left unattended, we recommend using a business address or an alternate secure address.

RETURN TO SENDER

Aussie Eco products does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please contact us at sales@aussieecoproducts.com.au

INCORRECT ADDRESS

If you accidentally provided the wrong address please email us immediately: sales@aussieecoproducts.com.au

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped. 

Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.