Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:
* Gift cards

How do I return an item?

To complete your return, we require a receipt or proof of purchase. Please email us at sales@aussieecoproducts.com.au before sending any returns to see if you are eligible for a return/refund. Customers are responsible for any return costs. Please note that it is always necessary to have received the order prior to requesting a refund. Therefore, use a trackable and insured shipping method. We are not responsible for any returns that are lost or stolen while in transit, and if you do not have tracking or insurance you are liable and will not qualify for the refund. The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.

We will notify you once your return is processed.

How will I receive my refund?

Once the return has been received, inspected and approved, we will email you to notify you that we have received and approved/rejected the returned item for refund. If approved, your refund will be processed and we will refund to the original form of payment within 30 days. 

How long will it take for my return or exchange to process?

We will email you once your return or exchange is processed. Please allow 10 days from the time you mail your return/exchange for it to be processed.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aussieecoproducts.com.au

What if my product is damaged or defective?

If you receive a damaged, defective or wrong item, please email to sales@aussieecoproducts.com.au and we will help you exchange or return the item. Please do not forget to include full name, order number and order item for our reference.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.